Articles about growing a productized service business

Is Your Agency Sellable? Here’s How to Know for Sure

In a letter to shareholders, Amazon CEO Jeff Bezos said, “Most decisions should probably be made with somewhere around 70% of the information you wish you had. If you wait for 90%, in most cases, you’re probably being slow.”

Is DIY Mentality Hurting Your Agency’s Growth?

There are two types of people. Those who are afraid of taking on new challenges, and those whose confidence in figuring things out is so strong, that having to learn—and do—whatever it is that needs to be done, doesn’t deter them. You, as an entrepreneur, probably fall into the second category. Which is not bad… until a certain point.

Looking to Scale Your Agency? Read This First

A physical-product business needs more inventory to scale. A digital-product business needs more traffic. Since there’s more to it than a fixed manufactured (or coded) product, these businesses are harder to manage (and harder to scale).

Launching Productization – Marketing Strategy (Part 3)

If you’ve read the first two articles in this series, you should be well on your way to implementing productization by now. You may have conceptualized your core products and researched technologies you can use to streamline your processes. No longer are you trying to be everything to everyone. You’ve narrowed your focus to your target customer base, and you’re […]

Guide to Productizing Your Services (Part 1)

For service providers like content marketers, SEO and web design agencies, bringing gross profit margins above 40% can become more challenging as they scale. In fact, businesses that sell products achieve much higher gross margins, at 60 to 90%. If you’re a service provider, does that mean you’re in the wrong industry? Not at all. By joining the growing wave […]

The Only 2 Things Your Business Needs

There are a million things you could focus on – customer acquisition, retention, sales, marketing, hiring, accounting, technology – the list goes on and on. But at the end of the day, you only need two things to stay in business…

Afraid to Niche Down? How to Do It Without Changing Your Entire Agency

I will be the first one to tell you: you don’t have to niche your agency to succeed, but after reading this, I bet you’ll want to.

Avoid These 3 Mistakes When Onboarding Freelancers

We all know it. Hiring and retaining talent (especially when it’s remote and not 100% loyal to your company) can be a pull-your-hair-out experience for most entrepreneurs.

Productizing Your Way to a Predictable Income

An email popped up in my inbox a few days ago. It was from Uber, announcing its new upfront pricing scheme. Now you can know the exact cost of the trip before ordering. That’s when I asked myself, “Could it get any better than that?”

Automating Your Productized Services (Part 2)

While productization often relies on technology and processes, it doesn’t mean you’ll be able to create fully automated services that require no attention on your part. Much of your products’ value will still come from the high-level skill you and your team bring to each project. That means your employees probably aren’t about to lose their jobs to robots anytime […]

The Productized Service Success Formula

With so many productized service businesses using our software I think we have a pretty good idea of what makes some of them successful while others go out of business just a few months into their subscription. It boils down to a combination of four things: Productized Service Success = Your Market + Your Services + Your Systems + Your […]

Designing The Client Experience For Your Services

When I had the idea to build a tool for selling productized services I knew the user experience had to be great – both for our customers and, more importantly, for their clients. After all, if we’re going to be handling the checkout flow, it has to be optimized for maximum conversions. Now, unlike a traditional services model where you’re dealing […]