How Can My Customers Keep Their Team Notified?
Sometimes, the customer who is purchasing your service might have other team members who need to be kept informed about orders.
In SPP, customers can add one or more CC email addresses to their account, so order email updates are sent to the relevant people.
From the Client Portal, customers need to click their name in the top right, go to ‘account’, then ‘cc another email’.
As an admin, you can also do this on your clients’ behalf. Head to the ‘clients’ page, then click the 3 dot icon and choose ‘sign in as user’. Then follow the steps above.