Help Center

Why Isn’t an Order Showing Up?

So you received a payment but the order is not showing up in SPP. Here are some steps you can take to help us solve the issue:

  1. Wait a few minutes. Payment notifications from your processor are not instant and may be delayed in some cases.
  2. Check the logs. Click your name at the top-right of the SPP admin panel and select System Logs from the drop-down menu. Check if any errors show up in the logs.
  3. Check IPN history. Provided you’re logged into PayPal, you can access IPN history here
    From there you can try resending the last IPN messages.
  4. If the order is not added in a few minutes please contact us with the details.
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