Why Isn’t an Order Showing Up?

So you received a payment but the order is not showing up in SPP. Here are some steps you can take to resolve the issue:

  1. Wait a few minutes. Payment notifications from your processor are not instant and may be delayed in some cases.
  2. Check the logs. Click your name at the top-right of the SPP admin panel and select Logs from the drop-down menu. Check if any errors show up in the logs.
  3. In case of a PayPal payment, check your IPN history. If you’re logged into PayPal you can access IPN history here https://www.paypal.com/us/cgi-bin/webscr?cmd=_display-ipns-history
    From there you can try resending the last IPN messages.
  4. If the order is still not added, or you see failed IPNs please contact us with the details.

Note: We’ve seen PayPal randomly disabling IPNs for some users. If you stop receiving payment notifications in SPP, please check if IPN is still enabled in your account.

Updated over a month ago

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