Why Isn’t an Order Showing Up?
So you received a payment but the order is not showing up in SPP. Here are some steps you can take to resolve the issue:
- Wait a few minutes. Payment notifications from your processor are not instant and may be delayed in some cases.
- Check the logs. Click your name at the top-right of the SPP admin panel and select Logs from the drop-down menu. Check if any errors show up in the logs.
- In case of a PayPal payment, check your IPN history. If you’re logged into PayPal you can access IPN history here https://www.paypal.com/us/cgi-bin/webscr?cmd=_display-ipns-history
From there you can try resending the last IPN messages.
- If the order is still not added, or you see failed IPNs please contact us with the details.
Note: We’ve seen PayPal randomly disabling IPNs for some users. If you stop receiving payment notifications in SPP, please check if IPN is still enabled in your account.