Help Clients Faster With The Full Context at Your Fingertips

SPP.co provides a comprehensive customer support platform designed specifically for agencies. Features include a unified support inbox that forwards your support emails to SPP.co, ticket management with full client context (payment history, project details), team collaboration tools, saved reply templates, custom contact forms, keyboard shortcuts for faster ticket handling, and white-label branding throughout the support experience.

SPP.co's helpdesk seamlessly integrates with your branded client portal, providing full context for every support conversation. When clients contact support, your team instantly sees their complete history including past invoices, current projects, onboarding information, and previous support interactions - enabling faster, more informed responses without switching between multiple tools.

Yes, SPP.co functions as a complete white label support ticket system. All helpdesk interactions appear under your agency branding, support emails come from your domain, contact forms match your website design, and clients interact through your branded portal - ensuring they never see SPP.co branding and think you built the entire support system in-house.

Unlike generic helpdesk providers like Zendesk or Freshdesk, SPP.co is built specifically for agencies managing client services. You get integrated access to client payment history, project status, and service details within each support ticket, plus seamless connection to billing, project management, and client portals - providing complete context without juggling multiple support tools.

Yes, SPP.co includes robust team collaboration features for support tickets including internal team notes that clients can't see, @mentions to notify specific team members, follow/unfollow options to manage ticket notifications, saved reply templates for consistent responses, personalized signatures, and an undo send feature to prevent mistakes - perfect for agencies with multiple support staff.

Yes, SPP.co includes a drag-and-drop form builder for creating custom contact forms for quotes, support requests, and general inquiries. Forms can be embedded on your website, displayed within client portals, styled to match your branding, and automatically create support tickets with full client context when submitted.

SPP.co's support system feels like email to your clients while providing powerful team features behind the scenes. Clients receive and reply to support emails normally, but your team gets full conversation history, project context, payment information, and collaborative tools - creating a professional support experience that builds client confidence in your agency.

SPP.co's help desk includes advanced features like keyboard shortcuts for faster ticket management, ticket statuses and tagging for organization, automated email forwarding from your support address, integration with client project workflows, file attachment support, ticket assignment and routing, and comprehensive reporting - all designed specifically for agencies managing ongoing client relationships.