Helpdesk Tool For Agencies

Support your clients with full context of their project history.…

List of tickets in your agency's dashboard
Unified support inbox
Forward your support email to SPP and answer customer emails from your dashboard.
Keyboard shortcuts
Makes ticket navigation and daily management tasks quicker.
Feels just like email
To anybody who's not logged into your client portal tickets are sent via email from your agency's domain.
Support and order history
See the entire history for each user, including their past tickets, orders, and payments.
Saved replies
Quickly answer common questions using saved replies and variables such as customer name or company.
Organize tickets with tags to reference them later.

Work with your team

Bring your support staff and contractors onboard.

Support ticket details view
Control team permissions
Decide what customer details your support team has access to.
Message signatures
Create a signature that gets added to all messages.
Team notes
Great for private internal discussions in orders.
Mention a team member to trigger a direct notification, even if they aren't following updates in the ticket.
Follow / unfollow tickets
Subscribe or unsubscribe from updates in any ticket regardless of your global notification settings.
Undo send
If you make a mistake or send the wrong email you can delete the message before it gets sent out to the customer.
Unread messages
Instantly see when there's new activity, without having to check notifications.
SPP has been a lifesaver. It quickly turned my clunky old process of retainer clients into a seamless productized service.
Johnathan Solorzano, Founder
Solo Media Group
Johnathan Solorzano

Custom contact forms

Build forms for quote requests, inquiries, and support.

Drag & drop form builder
Choose from various field types to create the right forms for you.
Embed in your website
Simple HTML embed code works with almost any website.
Link from anywhere
Share your form links on social media, emails, and anywhere else.
Show within your Client Portal
Forms can be shown inside the client portal for your logged-in users.
Drag and drop form builder for contact forms Contact form display
Capterra logo
TrustPilot logo
G2 Logo

Ready to give it a try?

You're in good company. SPP is helping agencies like yours sell millions of dollars in services every week.

or book a demo