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Customer Support Platform For Agencies

Support your clients with full context of their project history.…

Helpdesk ticketing system

Unified support inbox

Forward your support email to SPP and answer customer emails from your dashboard.

Keyboard shortcuts

Makes ticket navigation and daily management tasks quicker.

Statuses and tags

Move tickets through different stages and tag them for easy reference.

Feels personal, just like email

A shared inbox that feels like email to your clients, but lets your whole team collaborate on tickets.

Helpdesk ticket

Full context for each conversation

Instantly see the full context of the conversation – previous invoices, projects and information.

Admin notifications
Johnathan Solorzano
SPP has been a lifesaver. It quickly turned my clunky old process of retainer clients into a seamless productized service.
Watch the case study →
Johnathan Solorzano
Founder, Solo Media Group
Solo Media Group

Helps your team reply faster

Bring your support staff and contractors onboard.

Messaging settings

Saved replies

Create pre-made message templates and reuse them in conversations.

Personalized signatures

Automatically append a signature to your messages.

Team notes

Great for private internal discussions in orders.

Mentions

Mention a team member to trigger an additional notification.

Follow / unfollow tickets

Subscribe or unsubscribe from updates in any ticket.

Undo send

If you make a mistake or send the wrong email you can delete the message before it gets sent out to the customer.

Custom contact forms

Build forms for quote requests, inquiries, and support.

Drag & drop form builder

Choose from various field types to create the right forms for you.

Embed in your website

Simple HTML embed code works with almost any website.

Show in your Client Portal

Forms can be shown inside the client portal for your logged-in users.
Contact form
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Ready to give it a try?

You're in good company. We've helped agencies like yours sell $500M+ in services.

SPP Client Portal orders list on the admin side
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CRM Features