Support your customers with full context of their order history.
- Unified support inbox Forward your support email to SPP and answer customer emails from your dashboard.
- Support and order history See the entire history for each user, including their past tickets, orders, and payments.
- Saved replies Quickly answer common questions using saved replies and variables such as customer name or company.
- Keyboard shortcuts Makes ticket navigation and daily management tasks quicker.
- Tags You can tag tickets to reference them later.
- Search Powerful search to find past conversations.
Work with your team
Bring your support staff and contractors onboard.
- Control team permissions Decide what customer details your support team has access to.
- Assign tickets Assign tickets to one or more team members.
- Message signatures Create a signature that gets added to all messages.
- Team messages Great for private internal discussions in orders.
- Ticket notes Internal notes field lets you save useful info about the ticket or the customer.
- @mentions Mention a team member to trigger a direct notification, even if they aren't following updates in the ticket.
- Follow / unfollow tickets Subscribe or unsubscribe from updates in a specific ticket regardless of your global notification settings.
- Undo send If you make a mistake or send the wrong email you can delete the message before it gets sent out to the customer.
- Unread messages Instantly see when there's new activity, without having to check notifications.
- Drag & drop form builder Choose from various field types to create the right forms for you.
- Embed in your website Simple HTML embed code works with almost any website.
- Link from anywhere Share your form links on social media, emails, and anywhere else.
- Show within your Client Portal Forms can be shown inside the client portal for your logged-in users.
- Prevent spam Add security measures like captcha to stop spam bots from submitting your contact forms.
Ready to give it a try?
You're in good company - SPP is helping our users sell millions of dollars in services every month.