Privacy Policy
We respect your privacy. If you need more than that, read on...
This Privacy Policy governs the manner in which SPP collects, uses,
maintains and discloses information collected from users (each, a
"User") of the spp.co website ("Site"). This privacy policy applies
to the Site and all products and services offered by SPP.
Information We Collect
We only collect information about you if we have a reason to do
so–for example, to provide our Services, to communicate with you, or
to make our Services better.
We collect information in three ways: if and when you provide
information to us, automatically through operating our services, and
from outside sources. Let’s go over the information that we collect.
Information You Provide to Us
It’s probably no surprise that we collect information that you
provide to us. The amount and type of information depends on the
context and how we use the information. Here are some examples:
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Account Information:
We ask for basic information from you in order to set up your
account. For example, we require individuals who sign up for an
SPP account to provide their name, email, and username.
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Transaction and Billing Information:
When you upgrade your account you will provide additional
personal and payment information that is required to process the
transaction and your payment, such as your name, credit card
information, and contact information.
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Communications with Us:
You may also provide us information when you respond to surveys
and communicate with our support team.
Information We Collect Automatically
We also collect some information automatically:
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Log Information:
Like most online service providers, we collect information that
web browsers, mobile devices, and servers typically make
available, such as the browser type, IP address, unique device
identifiers, language preference, referring site, the date and
time of access, operating system, and mobile network
information. We collect log information when you use our
Services.
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Usage Information:
We collect information about your usage of our Services. For
example, we collect information about the actions that account
administrators and users perform on an account–in other words,
who did what, when and to what thing on an account. We also
collect information about what happens when you use our Services
(e.g., page views, support document searches, button clicks)
along with information about your device (e.g., mobile screen
size, name of cellular network, and mobile device manufacturer).
We use this information to, for example, provide our Services to
you, as well as get insights on how people use our Services, so
we can make our Services better.
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Location Information:
We may determine the approximate location of your device from
your IP address. We collect and use this information to, for
example, calculate how many people visit our Services from
certain geographic regions.
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Information from Cookies & Other Technologies:
A cookie is a string of information that a website stores on a
visitor’s computer, and that the visitor’s browser provides to
the website each time the visitor returns. Pixel tags (also
called web beacons) are small blocks of code placed on websites
and e-mails. SPP uses cookies and other technologies like pixel
tags to help us identify and track visitors, usage, and access
preferences for our Services, as well as track and understand
e-mail campaign effectiveness and to deliver targeted ads.
How We Use Information
We use information about you as mentioned above and as follows:
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To provide our Services–for example, to set up and maintain your
account, host your Client Portal, backup and restore your data,
or charge you for our Services;
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To further develop our Services–for example by adding new
features that we think our users will enjoy or will help them to
create and manage their services more efficiently;
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To monitor and analyze trends and better understand how users
interact with our Services, which helps us improve our Services
and make them easier to use;
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To monitor and protect the security of our Services, detect and
prevent fraudulent transactions and other illegal activities,
fight spam, and protect the rights and property of SPP and
others;
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To communicate with you about offers and promotions offered by
SPP, solicit your feedback, or keep you up to date on SPP and
our products; and
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To personalize your experience using our Services, provide
content recommendations and serve relevant advertisements.
Sharing Information
We do not sell our users’ private personal information.
We share information about you in the limited circumstances spelled
out below and with appropriate safeguards on your privacy:
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Subsidiaries, Employees, and Independent Contractors:
We may disclose information about you to our subsidiaries, our
employees, and individuals who are our independent contractors
that need to know the information in order to help us provide
our Services or to process the information on our behalf. We
require our subsidiaries, employees, and independent contractors
to follow this Privacy Policy for personal information that we
share with them.
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Third Party Vendors:
We may share information about you with third party vendors who
need to know information about you in order to provide their
services to us. This group includes vendors that help us provide
our Services to you (like payment providers that process your
credit and debit card information) and those that help us
understand and enhance our Services (like analytics providers).
We require vendors to agree to privacy commitments in order to
share information with them.
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As Required by Law:
We may disclose information about you in response to a subpoena,
court order, or other governmental request.
Security
While no online service is 100% secure, we work very hard to protect
information about you against unauthorized access, use, alteration,
or destruction, and take reasonable measures to do so.
Choices
You have several choices available when it comes to information
about you:
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Limit the Information that You Provide:
If you have an account with us, you can choose not to provide
the optional account information, profile information, and
transaction and billing information. Please keep in mind that if
you do not provide this information, certain features of our
Services may not be accessible.
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Opt-Out of Electronic Communications:
You may opt out of receiving promotional messages from us. Just
follow the instructions in those messages. If you opt out of
promotional messages, we may still send you other messages, like
those about your account and legal notices.
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Set Your Browser to Reject Cookies:
You can usually choose to set your browser to remove or reject
browser cookies before using our Services, with the drawback
that certain features may not function properly without the aid
of cookies.
Transferring Information
SPP is a worldwide service. By accessing or using the Services or
otherwise providing information to us, you consent to the
processing, transfer, and storage of information in and to the U.S.
and other countries, which may have rights and protections that are
different from those in your home country.
Privacy Policy Changes
Although most changes are likely to be minor, SPP may change its
Privacy Policy from time to time. SPP encourages visitors to
frequently check this page for any changes to its Privacy Policy. If
we make changes, we may provide notice (such as adding a statement
to our homepage or sending you a notification through e-mail or your
dashboard). Your continued use of the Services after any change in
this Privacy Policy will constitute your consent to such change.
Reuse
This document is based upon the
Automattic Privacy Policy
and is licensed under Creative Commons Attribution Share-Alike
License. Automattic is not connected with and does not sponsor or
endorse SPP or its use of the work.
Contacting us
If you have any questions about this Privacy Policy, the practices
of this site, or your dealings with this site, please
contact us
.
This document was last updated on March 1st, 2018