Overservicing
Delivering more work than was scoped or paid for, resulting in reduced profitability and unsustainable client expectations.
Example
An agency scoped 10 hours for a logo project but spent 18 hours after the client requested just a few more options. Post-project analysis reveals they lost $800 on the engagement. They implement stricter revision limits and change order processes to prevent future overservicing.
Related article:
Your Guide To Managing Client Expectations
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