Agency Pricing: How to Choose the Right Pricing Strategy

The success of your agency is directly linked to the pricing model you choose. One thing some agency owners get wrong is that they opt for one, and never look back. The chosen agency pricing model doesn’t have to be fixed; it can evolve as your company grows and changes. There’s always room to test a new pricing strategy.

At Service Provider Pro, we’ve watched agencies go through different stages. Our software has a direct impact on the way they do business and price their services.

Let’s look at a few different agency pricing models you can choose from, including their pros and cons.

Pricing for agencies—why it’s important

Before we dig into the different pricing models agencies can make use of, why is it even important to choose the right one? There are several reasons why you should make your decision carefully:

• Higher profits: A properly chosen agency pricing strategy increases your profit margin, leaving room to expand your business. You’ll also reap the benefit of improved client retention.

• Attracting ideal customers: If you can align customer expectations from the start, you attract those that you’d define as an ideal client. Those who can’t afford high-priced services won’t consider them; those who can will expect high quality from you.

• Growth potential: Many agency owners spend money on ads and other tactics related to the lead gen process in order to fuel growth. There might be a simpler solution, though. McKinsey & Co. conducted a study that showed that a small price increase of 1% can increase profits by as much as 8%.

Common agency pricing pain points

At this point, you should see the benefit of spending time refining your agency’s pricing. Once you start working on it, though, you’ll quickly discover that it’s easier than done.

There are a few common pain points all agencies encounter trying to optimize their agency fees, and pitch it to their clients, as the agency pricing & packaging report from SproutSocial shows, namely the client budget (63%), educating them on social value (54%), and customer expectations (51%).

If we look at the type of agencies and the pain points they encounter, almost all creative agencies struggle with client budgets (81%) and expectations (75%).

Interestingly, most agencies still work via the classic proposal/package style that they offer on a per-client basis (83%), while packaged/bundled services are used by 39% of all surveyed agencies. Every third agency allows for customizable standard pricing or a la cart services (35%), while valued-based pricing is rather unpopular (15%), same with non-negotiable standard pricing (12%).

One thing to point out is that COVID-19 did have an impact regarding the agency pricing model. 28% of agencies are now open to customizations, and some have taken on more project-based work than before (22%).

Things that influence agency pricing

At this point, you should have a good overview of the pain points you might come across, and why you should be thinking about your pricing when you’re setting up an agency.

Let’s look at a few things that have a direct impact on your pricing, and that you should keep in mind while planning your fee structure:

• Discovery: Have you seen those free discovery calls or no-cost offers that ask a lot of information upfront? Their use is to find out if someone matches the ideal customer profile. While they are often free for clients, you have to calculate the cost for each call you take, or free service you provide.

• Technology: Don’t forget to include costs for software, such as your client portal solution, automation apps, website hosting, your CRM, and more.

• Personnel: As your agency grows, you need to hire more and more people, from project and account managers to freelance writers and marketers. Keep their costs in mind so that your agency is always well staffed, even when someone is on holiday.

• Projects: Lastly, there are of course the projects that generate costs—and those depend on the type of work you do. Always keep scope creep in mind, and add a bit of margin to avoid undercharging clients.

6 agency pricing models to consider

With a better understanding of things hat influence your fees, let’s dig into the different pricing models available, some of which agencies have been using successfully for a long time. There’s also a new kid on the block that I’ll talk about extensively.

1) Value-based pricing

Value pricing has not been the most popular model among agencies simply because it takes a lot of research to implement. You need to research your ideal clients, what their needs are and what they are open to spending.

Most agencies who use the value-based pricing strategy have invested considerable amounts in case studies that showcase their expertise. For instance, you’ll see that an SEO agency advertises themselves with helping company XY achieve 120% growth over ten months, or that they generated $500,000 in additional revenue. These kind of results speak for themselves!

Examples:

• SEO content strategy and implementation at $15,000/month

• Google Ads management at $1,500/month + ad spend

Advantages	Disadvantages
Perceived value ensures you can price your services highly	Not everyone wants to spend significant amounts that easily
Interested clients look at long-term goals	Difficult to communicate if services don’t align with client goals
Services are not time-sensitive	Clients can become impatient due to results taking months

2) Project-based pricing

This model requires agencies to estimate the total costs for a proposed project, and charge a flat fee for it. The tricky part is estimating the hours required to fulfill it, and add a margin for scope creep. Communicating it isn’t easy either as there’s often no cost breakdown per hour. Instead, the proposal might include a general overview—if at all.

For new agency founders, the project-based pricing model is not recommended. Instead, try it out after having done a few projects (on an hourly basis), and can estimate the time investment better.

Examples:

• technical SEO website audit at $1,900

• migration from WordPress to Statamic at $2,400

Advantages	Disadvantages
Upfront costs makes it easy for clients to plan their budget	Costs difficult to estimate for new agencies
Possibility to upsell to hourly/retainer services later	Projects taking longer will decrease your revenue

3) Hourly-based pricing

The best way to bill clients as a freelancer is the hourly pricing model, but what about agencies? Some think that tracking the number of hours worked, and invoicing those later is a recipe for disaster—it doesn’t have to be.

Modern time tracking apps and software solutions such as the SPP client portal make things easier. We’ve developed a Credits module that can be used in combination with time tracking software.

The benefit is that clients have to purchase a number of credits upfront, and you deduct them based on the time you spend on your projects.

Examples:

• Shopify developer at an hourly rate of $80

• dedicated copy editor at $60/h

Advantages	Disadvantages
Simple to automate thanks to software	You need to give clients an estimate of total costs
Opportunity to find new clients	Only works for a few services
Great way to see how much time is spent on tasks	Wrong estimations might incur a loss

4) Retainer-based pricing

The retainer model is rather popular among agencies of all sizes and industries. Its biggest advantage is the fact that it helps your company scale because your clients need to pay a certain minimum amount every month.

A monthly retainer is usually the end result of the agency finding the best services to meet the client’s goals. Thanks to results that speak for themselves, there’s not much risk of client churn. Plus, the retainer pricing model usually allows for assigning dedicated account managers, who are the point-of-contact. This forms a bond between agencies and their clients, which can last for many years.

Examples:

• 50 hours of web development at $6,000/month

• $4,000/month for social media management including 3 social posts per day + custom graphics and 50 comments

Advantages	Disadvantages
Easy to budget for clients	Scope creep a real possibility if hours are not managed properly
Room to scale by increasing retainer costs	Onboarding can be challenging
Upfront payment increases cashflow	Requires a lot of handholding

5) Performance-based pricing

Performance pricing is a risky model that only nets you an income if you reach a particular goal. It is the industry standard for certain agencies, for instance those generating leads or sales.

That being said, it’s not always completely based on performance, because upfront payments and fees are charged in most cases. For instance, a lead generation agency will need to pay for their labor costs, software they are using, and charge clients a fee. Every qualified lead will be charged separately—which is where the performance-based pricing comes in.

Examples:

• 100 qualified leads for $250 per lead

• 5 DR80+ backlinks for $600 per link

Advantages	Disadvantages
Low risk for clients, easy to pitch	Difficult to estimate costs for new agencies
Can be highly profitable for experienced agencies	Projects taking longer will net the same amount
Scalable since services often not time-based

6) Productized pricing

Now that I’ve detailed the traditional pricing models, let’s talk about one that is unknown to many agency owners: the concept of productizing.

We like to consider ourselves as a pioneer in the productized space, as our software targets those who heavily rely on this pricing model for their agency. Everything about Service Provider Pro has been built around it, from our order forms to the automated invoice generation and agency account managementfeatures.

Examples:

• $2,000/month for 4 blog posts

• $1,400/month for ads management

Advantages	Disadvantages
Easy lead conversion thanks to clear pricing structure	Tricky to get the pricing right in the beginning
Perfect fit for prospects with fixed budgets	Doesn’t leave much room for agency scaling
Many opportunities for self-service

Which agency pricing model are you choosing?

I’m sure you’re still on the fence about the right pricing model for your agency. There are many moving pieces to consider, so take your time, evaluate which one makes the most sense, and think about the structures you need to put in place.

If you opt for the productized model, SPP can help you sell your services, offer invoices to your clients, and allow you to deliver your projects. For an hourly pricing model, keep in mind that you need to add time tracking software to your tech stack.

Always keep your clients in mind as you choose a pricing model, and ask yourself: would they be interested in having a call to discuss a monthly retainer, or would they rather buy a packaged service right away?

Take your time with your decision, and as I said, nothing is set in stone! Your agency fees can (and should) change.