How Niching Down Can Boost Growth & Retention
Last updated on January 13th, 2025
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How to Narrow Down Your Niche and Why It Can Boost Growth

Key points
  1. By focusing on a specific area, you can become an expert in that area and provide better value to clients.
  2. By identifying your ideal customer, you can tailor your services to their specific needs and preferences.
  3. By targeting a specific market, you can differentiate yourself from competitors, charge premium prices, and develop deeper relationships with your clients.

There’s a lot of misunderstanding and friction when it comes to niching in the agency world. And many agency owners are afraid to niche down. I’ll demonstrate with a few simple reasons why every agency should at least think about it.

What is a niche?

A niche is your specific market segment or the area in the market that your product or service targets. Focusing on a niche helps your brand become recognized for its specific offerings, allowing you to stand out from competitors. For instance, instead of a broad category like content marketing, you might specialize in web development for WooCommerce and Shopify.

what a niche is

Your niche can be anything you choose to provide services for. As I will highlight in this article, the more precisely defined your niche, the more advantageous it is.

What does it mean to niche down?

Niching down is a strategy that focuses on finding a market segment that you can offer specific services or products to. Since you know your ideal customer, it’s easier and cheaper to sell to them.

Positioning yourself in a specific niche can be a powerful strategy, as seen in the success of SMG. We chatted with Jonathan Solorzano from SMG, a web development agency, about how niching down and focusing on WooCommerce and Shopify products changed this web dev agency. It allowed SMG to become the go-to agency for specific WooCommerce and Shopify maintenance and features. Clients who choose to work with SMG are already aware of their expertise.

Johnathan Solorzano
SPP has been a lifesaver. It quickly turned my clunky old process of retainer clients into a seamless productized service.
Johnathan Solorzano, Founder
SMG

Another agency effectively using niche positioning is Guest Hook, a copywriting agency for the short-term vacation rental industry. They help rental owners maximize profits, establishing themselves as market leaders. Guest Hook uses SPP for custom order forms, intake forms, and a support ticket system, enhancing customer onboarding.

gusthook process flow

Niche positioning can build a loyal audience by addressing specific demographics' pain points with tailored solutions. This guide will use these examples to show the successful process of niching down.

When to niche down

Once dominance in a niche is established, there is an ideal time to expand into new markets. This strategic timing enables you to continually grow while minimizing the risk of resource dilution or client confusion.

Strategic timing

Timing is crucial when broadening your niche. Consider expanding into adjacent markets or related niches only when:

  1. You’ve reached a level of maturity: Ensure you have at least 2–3 years of experience and have established yourself as an authority in your current niche.

  2. Your target audience is ready for expansion: Analyze market trends, competitor activity, and client needs to identify growth opportunities.

  3. You have developed multiple revenue streams: A diversified income stream will help you withstand potential market downturns or changes.

how to time niching down

When done correctly, broadening your niche can lead to:

  • increased brand visibility

  • access to new audiences

  • enhanced credibility

Expanding into new markets

To expand successfully, focus on these strategies:

  1. Conduct thorough research: Understand the target audience’s needs, challenges, and buying behavior.

  2. Identify key partners: Collaborate with network members to leverage their expertise and access new audiences.

  3. Develop targeted content: Customize your message to align with the new market, emphasizing relevant benefits and value propositions.

Niche expansion examples

  • HubSpot grew from a marketing blog into a provider of software solutions for inbound marketers, doubling its revenue.

  • Neil Patel shifted his focus from SEO consulting to producing high-quality content on online marketing topics.

  • Rand Fishkin's Moz evolved from a tool centered on link building to a comprehensive platform addressing various digital marketing aspects.

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In each of these cases, the successful entrepreneurs recognized when to specialize and then strategically expanded into related markets or niches.

How to niche down

Now that we’ve seen the benefits of niching down, it’s time to explore how you can niche down: the main goal will be to find your ideal customer and target them directly, offer a product or service that solves their problem, and focusing on a specific market that isn’t too broad.

Let’s take a closer look at each step.

1. Target your ideal customer

Who is experiencing the problem your product aims to solve? The more targeted you are, the better. For example, if you’re an agency that offers general web development services, you’re placing yourself directly in competition with many other agencies serving similar services.

However, if you follow Jonathan Solarno and decide to tailor your services to a specific market, like he does with SMG and the Shopify and WooCommerce markets, you’ll be able to distinguish yourself as the expert.

It’s a formula that works–SMG is seen as the go-to web development agency for business owners looking for Shopify and WooCommerce solutions. Often, their leads are already qualified prior to filling in the contact information, as they turn to SMG to solve a specific problem.

2. Offer the ideal product/service

Being specific about your product and the problem it solves is crucial for conversion. Your product will be seen as the expert solution, helping you stand out and build a trusting client base.

Growth in services is achieved by targeting a specific problem. When you market your product to a specific audience, they will notice, love, and promote it, benefiting your business. Kenny Schumacher built two successful agencies by focusing on niches he excelled in, creating targeted solutions for issues like gaining social media followers for businesses.

3. Evaluate your competition

Minimize direct competition by avoiding overly general marketing, which could pit you against 50,000 brands instead of 5,000.

Evaluate your competition and similar markets to differentiate your brand and stand out. This helps you choose a profitable niche. Guest Hook, a content marketing agency, helps rental owners maximize profits by being experts in short-term vacation rental content marketing, attracting the right clients.

Using niche positioning to your advantage

Niche positioning offers plenty of advantages. Using it can help you achieve the following:

  • Build brand authenticity: Niche positioning allows you to build loyalty with your target market, as you are able to target their pain points directly. Niche positioning showcases your brand’s authenticity and helps you to connect with your audience and their problems.

  • Position yourself as the expert: When you position yourself as the expert, your target audience is more inclined to buy from you. It’s easier to do this within a smaller, more specific niche group than something more specialized.

  • Higher ROI on marketing: Reduce your marketing expenditure and receive a higher ROI on your campaigns when you choose a more specialized niche, instead of spreading yourself too thin and not targeting the right people. When you specialize, you’re targeting your solution directly to your audience.

  • Be THE solution: SMG has positioned themselves as the experts for Shopify and WooCommerce solutions. They’ve found their niche and connected with it well by proposing themselves as a solution. When you present your product as THE solution to a problem, there’s more motivation for your target audience to act on your offer.

niche positioning pros and cons

Niche positioning can be used to create a loyal audience for your product. It improves your ROI on marketing investment and encourages your target market to act on your offers. Without niche positioning, you risk putting yourself against too many competitors and failing to stand out.

Niche down FAQ

What does it mean to niche down?

To niche down is the process of finding your ideal customer and creating services or products that are perfect for them. It allows you to create a focused marketing strategy, and automate a large part of your business, therefore decreasing costs.

Is it important to niche down?

Certain companies and service providers can get an advantage by providing their solutions to a specific target market. It’s also easier to market yourself because your service or product is very clear, and so is your ideal customer group.

How do you niche down?

In short, you need to find your perfect customer, bundle services into a package that they would buy, and market it to them. Next, work on the service delivery and automate as much as you can to decrease costs.

Niching down fosters growth

Niching down allows you to grow faster, increase your profitability and will help you attract the right clients. You shouldn’t be afraid of niching down, as it will help you build a genuine connection with a loyal consumer base. You’re able to position your product as the solution for a specific problem, which helps improve the motivation for the consumer to act on your offer.

This article has discussed why you should niche down in-depth, including some of the benefits and how you can use niche positioning to your advantage. Using this guide, you will be able to learn exactly how to niche down, including five actionable steps you can take right now to find out which niche is right for you.

Avatar of Deian Isac
Head of Agency Success
Having worked as a content writer for 8+ years, Deian has partnered up with a lot of different agencies for content production. He understands their processes and now helps agencies scale up their operations with SPP. Besides his success activities, he also manages the content strategy of Service Provider Pro, writes captivating blog posts himself, and produces case studies.

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