Billable Hours
Time spent on client work that can be invoiced, as opposed to internal, administrative, or business development activities.
Example
An agency tracks that a designer worked 40 hours last week, but only 28 were billable; the rest went to internal meetings, training, and sales calls. They use this data to identify why utilization is below their 70% target and adjust workload distribution.
Related article:
Best Billable Hours Tracker Software To Choose From
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