How to Start & Grow a Social Media Marketing Agency in 2025

Last updated on April 29th, 2025
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                                How to Start a Social Media Marketing Agency
Key points
  1. The first step in starting a social media marketing agency is to identify your niche and target audience.
  2. Building a strong brand and online presence is crucial for attracting clients and demonstrating your expertise.
  3. After establishing your agency, implement targeted growth strategies including lead generation, process automation, and portfolio building to scale successfully.

Freelancing as a social media expert can get tiresome. If you’ve got social media marketing experience and you’re thinking about starting your own agency, you might be on to something.

But from thinking about creating your agency to actually doing it, you have a lot of things to plan. If you’re unsure how to start your social media marketing agency, this step-by-step guide will help you launch your business within a few weeks.

This comprehensive guide covers both how to start your social media marketing agency from scratch and how to scale it once you’re up and running. Whether you’re just thinking about launching your own agency or you’ve already started and want to take it to the next level, you’ll find actionable advice for every stage of your agency journey. We’ll start with the essential first steps to launch your agency, then move into proven strategies for growth, lead generation, and scaling your operations efficiently.

Determine your value proposition

The first step to starting a business is to determine your value proposition: what makes you different from all the other agencies out there? What’s your niche?

There are two ways to position your agency.

1. Target specific business types

Have you had success with your social media strategies in the real estate industry or coordinated influencer marketing campaigns? Think about what is in your portfolio already and what type of businesses you’d like to work with in the future. If that’s restaurants and cafés, then hone in on that industry and tailor your portfolio of work to entice them.

Do research in the field of the businesses you’d like to focus on. Get an understanding of current successful social media strategies and take notes on what you could do in the future for clients.

With that said, if you’ve freelanced before, you need to think like a business owner now. There are many benefits to running an agency compared to freelancing, but not everyone is able to think like a company owner.

An agency can scale. That means more clients. If you freelance, you’re limited to the number of clients you can manage within the number of hours you work. Freelancing can also be a bit lonely. Running an agency means you get to build up a team and work with awesome people!

Victoria Lee from 100 Pound Social Victoria Lee, 100 Pound Social

Talk to your past clients and see if you can get them on board your new business venture. With a bit of luck, they’ll be so impressed by your agency that they’ll recommend you to their partners.

2. Focus on specific social media channels

Sometimes less is more, and that could translate to focusing on one specific social media channel as your specialty instead of trying to do it all. Do you work primarily with Instagram already or have customer testimonials from previous work? Use successful data points from previous campaigns to include in your portfolio.

Also, consider what the landscape of social media platforms is like currently. With Elon Musk’s late 2022 forty-four-billion-dollar purchase of Twitter came internal chaos, changes to the platform rules, and user uncertainty. Over 877,000 accounts were deactivated since the takeover alone. With businesses leaving Twitter, they may not require marketing services on that platform, or in a year it could all bounce back. With that uncertainty ahead, it might be best to focus on social media channels you know are rising in popularity.

In 2025 the top three used social media platforms were YouTube with 3.9 billion monthly active users, followed by Facebook (2.9 billion) and Instagram (1.6 billion). As of early 2025, the United States still has the largest TikTok audience, with approximately 170 million monthly active users.

Most Popular Social Networks Worldwide (Feb 2025)

TikTok’s rise to fame and use has lead to more businesses embracing the platform.

3. Building a strategic vision for growth

It all starts with a vision. Without it, you can easily get drowned in an ocean filled with other social media agencies.

Ask yourself the following questions:

  • What are you best at?

  • Who is your ideal customer?

  • How can you serve them best?

  • What sets you apart?

  • What is your overarching social media strategy?

Now, even with all these details nailed down, and everything backed up by a solid business plan, there’s a high chance that someone out there is doing something similar. They’re your competition, and that’s okay.

Instead of thinking of them as boxing match opponents, consider them a team to learn from. Study what they’re doing and how they present their brand and services—and build on that. You can do better, or simply take a different approach, or target a slightly different market—there’s room for everyone here.

The good news is that the pool of potential clients is only getting bigger. More than 64% of the world population uses the internet, the creator economy is booming, and social media’s the place to be if you want to build a brand. So naturally, there’s enough space for everyone not just to survive but also thrive.

Here are some quick tips on how to run a comprehensive competitor analysis for your new social media agency:

  1. create a spreadsheet with all the relevant competitors and their details

  2. analyze your competitors’ websites and social media profiles 

  3. assess their services, style, tone of voice

  4. research which channels they’re targeting and how they use them

  5. check their pricing and service offering

  6. take note of their customer service practices

Once you’ve collected all the details, it’s time to assess. What do they do well? Where can you go further? How can you differentiate from them? And finally, how can you make the social media content you produce stand out?

There’s no such thing as a niche that’s too small if the people care enough. If you think you need a bigger market, you’re actually saying that the market you already have doesn’t need you/depend on you/talk about you enough. You might not need a bigger niche. You might only need to produce more value for those you already serve.

Seth Godin from Akimboa Seth Godin, Akimboa

Knowing everything about your competition is key to growing your social media agency. Remember that choosing a niche is not something that limits you, but offers you more room to do what you want, the way you want it, with the people you want to do it.

Think about your marketing strategy

Your agency will help others with their marketing strategy, but first, you’ve got to work on your unique selling point. With the help of competitor research, you can see who your competition will be and how they are marketing themselves.

Always communicate the value you bring to your client. For us, our name (Two Step Social) communicates that it’s easy to sign up for our service, and you can get started in two easy steps. We emphasize our low-cost monthly social media management plans and that we don’t require contracts. Be very clear that you bring value to the client, and if they’re a good fit, make it easy for them to sign up!

Will Brown from Two Step Social Will Brown, Two Step Social

You’ll want to come up with a company name and branding that speaks to your type of services. Consider the tone of voice your messaging and social media posts will have.

Keep in mind that prospective clients are going to view your social media accounts to get an understanding of your content marketing work; and they’ll base their decision to work with you on that.

Lead generation strategies for your SMM agency

Having a vision is great, but it doesn’t put money in your bank account, nor does it pay your providers and employees. Leads, or more specifically, conversions, do that.

So, once you have your growth strategy in place, and once you know what market you’re after, it’s time to convert potential clients into paying ones.

There are several methods you can use for this.

Build a social media presence

One of the best and least expensive ways to get more inbound attention driven to your social media agency is to build an audience. LinkedIn and Twitter tend to be particularly good for this, as their algorithms favor organic content, with a strong focus on sharing over selling.

Sociallyin Youtube channel as an example for building social media presence

That doesn’t mean you should only focus on these channels and forget about the rest. Facebook is still relevant in many niches, and so is YouTube. TikTok is taking over the world, and creator platforms like Substack are gaining traction thanks to their powerful growth features. There’s a place for you out there, if you want to build an audience.

The downside to this? Bringing your tribe together takes time. It won’t happen overnight, so you might need a second tactic to fuel your agency for the time being. 

Use LinkedIn to connect to your ideal customer

LinkedIn is particularly useful for B2B and professional services, so if that’s what your social media agency provides, this should be a go-to platform for you. The idea here is to connect with potential customers—people who would benefit from what you offer—as well as relevant influencers and thought leaders in your industry.

Remember that this isn’t just about sending random connection requests, though. You want to be strategic. Identify the right leads and start engaging with them on the platform through comments, messages, likes, and shares. Once you’ve established a relationship, you can take it further by pitching your services or offering a free consultation.

The not so fun part about this tactic? Like personal brand building, it takes time. But once you have a few of those relationships going, it can be extremely gratifying and even lucrative.

Cold calling and cold emailing

Cold calling and cold emailing are still valid methods of lead generation, although they tend to work better with established companies or large organizations than small businesses.

The idea is to research the target company and determine who’s in charge of their social media activities. Once you have those contacts, you can reach out directly with a tailored message, and get cold leads that you can nurture.

grow social media agency with cold emailing

The key here is to make it personal. Don’t send generic emails, and don’t call with a copy-paste pitch. Take the time to learn about the company and its needs, and craft your message accordingly. In other words, show them you understand what their pain points are and how you can help solve them.

Last, but definitely not least, remember that buying email lists is dangerous from a legal standpoint. GDPR, CCPA, PECR, and other regulations are in place to protect consumers from unsolicited emails.

Also keep in mind that convincing people to actually buy from you when you cold call them is tough, particularly in a world where everyone’s bombarded by information.

Ads

People think of pay-per-click advertising as some sort of magic wand that’ll automatically get them all the leads in the world. The reality’s a bit different, though. Yes, PPC is a lot quicker than, say, content marketing or social media.

However, you’ll still need to put in the work to design and launch a successful ad campaign. And there will still be some trial and error involved, especially as you’re collecting your first batches of data. The right targeting, messaging, positioning, and visuals will all be critical factors here.

Once your ads have been approved and are running, you’ll want to track their performance closely, to optimize them as much as possible. Beyond basic clicks and impressions, you'll need to monitor PPC metrics like click-through rate (CTR), cost per click (CPC), and conversion rate. These metrics will help you understand your campaign's profitability and guide your optimization efforts.

Content marketing and SEO

Although two different branches of marketing, content and SEO tend to go hand in hand. You can’t have SEO without content, and while you may be able to pull content off without SEO, it will be difficult—and probably costly too.

The good news? Content and SEO can be relatively inexpensive—and yes, they still work.

The bad news? Neither content marketing nor SEO will show overnight results (nothing does, but these two tend to be slower).

These are some of the main tactics you can use to start generating leads for your social media business. As a general rule, you want to focus on inbound marketing (personal branding, content, or SEO), as it’s cheaper, more effective, and more sustainable in the long run. Plus, it stacks up: every post, every article, and every page you create now will continue to bring in attention and conversions.

However, if you’re just starting out, investing money and testing different strategies can be beneficial. It will get the ball rolling and provide you with important data to find a strategy that works for you.

Defining your services

An important step in creating your own social media marketing agency is defining your services. The world of social media marketing is vast, so it’s best to be direct about what you offer and how.

Some of the services you could offer include:

  • Content creation, publishing, account management

  • Social media strategy

  • Branding

  • Growth and social listening

  • Research and analysis

  • Paid social campaigns

Often, clients don’t know which services they need. It always depends on their goals, which are often easier for them to articulate. If they’re looking for leads and an ROI, we recommend paid social ads. If they’re looking to build and maintain a professional social media presence, then organic content creation would be right for them. We quickly niched down into only offering monthly social media management plans. Even though we have had to decline work from potential clients, this has allowed us to focus on what we’re good at and grow faster.

Will Brown from Two Step Social Will Brown, Two Step Social

Along with the type of services you offer, determine how you offer them. Will you work on a case-by-case basis or recurring monthly plans? Define your terms of work before you go live with your agency to avoid confusion and be clear with your potential clients.

Small business owners have a lot to manage day to day, and they need help understanding what goes into social media marketing or having the capacity to do it.

Once you have a client interested in your services, there will be an education component about how you have a solution for their challenges and what the ROI can be.

Use that information to potentially upsell clients—a vital component on your road to scale your agency. If someone thinks they are only interested in account management, explain to them why content creation should be a part of that, saving them both time and energy. And if you’re creating content for a customer, show them how important branding and a clear tone of voice are to running a successful social media account, and how you can help with that too.

Once you have signed on a client, assign a customer success manager to their account. A customer success manager will monitor feedback from the client and help them get the most out of your services. They also know where you could upsell or upgrade services for customers when it comes up organically.

Determine your running costs

Speaking of upselling, a big part of running a successful social media marketing agency is making money.

You’ll need to determine your running costs as soon as possible to avoid getting in over your head. When building a budget, it will be helpful to decide on:

  • how many employees you can take on

  • whether you’ll contract work out or hire freelancers

  • what tools do you need to stay organized and manage so many social media accounts

  • what software and equipment you’ll need for content creation

  • if you’ll want a CRM tool to manage customer relationships

  • how you’ll keep on top of accounting and billing

  • whether you’ll spend money on advertising for your digital agency

Inline image

As you can see, there is a wide range of things to take into account when determining your running costs. If finances are not your strong suit, find an accountant to work with to help you build an organized system to manage it all.

Impress with your social media profiles

“Don’t judge a book by its cover” is a nice sentiment, but when it comes to social media marketing it doesn’t ring true. How your agency profile looks on all the social media platforms is very important. Potential clients will look at your accounts to see your style and base their decision to reach out on that small bit of information.

Check out this example from Ignite Social Media. It’s just one of many cohesive Instagram posts that have a colorful and eye-catching presence.

If a social media marketing company has a terrible profile on Instagram and a customer is looking for help with creating IG Reels, then their shot at working with that client is lost.

So to make sure your voice is in the room when you aren’t, build a professional-looking account with high-quality images, design work, and tone. Impress your audience with your social media profiles and catch the eye of prospects.

Another important part of impressing future clients is staying on top of social media trends and implementing them in your own content publishing.

Follow other companies (in your industry or in other industries) and get inspired. I loved the tone of voice MeetEdgar used and their quirky branding + the level of customer service (and friendly delivery) provided by HeyOrca. I wanted our branding and voice to embody these qualities, so this was my starting place. We’ve built up our own branding and voice from there.

Victoria Lee from 100 Pound Social Victoria Lee, 100 Pound Social

Take social commerce for example: 81% of people surveyed in the US use Instagram to decide whether to buy a product or service. Not only is that a cue for you to stay on top of how your own profile looks, but it’s something you can provide as a service to your clients. Account branding and content creation need to keep social commerce in mind, utilizing Facebook and Instagram Shopping tools and including product shots in content creation campaigns.

Define your client onboarding

As your agency grows and you begin to take on clients, you’ll want to have a clear process in place for client onboarding.

A discovery call is a common first step before signing with a client, where you discuss their business needs and challenges and your possible solutions.

Next, it is a good idea to put everything in writing. Draw up a proposal for each client that outlines your services for them, terms of services, a payment schedule, and anything else you think relevant.

Once your client has signed on to work with you, assign an employee to manage their account. From here you’ll have to decide how many team members will be working on each account.

SPP assign account manager

For example, depending on the services they require, will each account have a manager, a customer success rep, a designer, a content creator, and/or a copywriter? Most likely when you’re starting to grow your agency, many of the roles will be done by the same people. To avoid burnout, try to clearly define roles and expectations beforehand for both your employees and the client.

Use the right tools for your SMM business

Using the right tools for your social media management business can make your life a lot easier. But how do you know what the right tools are? Look for tools that help you work smarter and faster, communicate with clients, grow your business and create content.

The best part of running an agency is developing systems that make your and your client’s lives easier. As an agency, we’re always working to make our fulfillment and customer acquisition processes more efficient. By implementing products like SPP, we have scaled easier and faster. Also, working with a team instead of working alone has many perks. Everyone learns from and relies on each other, unlike freelancing, where you can only rely on yourself!

William Brown from Two Step Social William Brown, Two Step Social

Here’s a list of the three great tools for your social media management business:

SPP: SMMA client portal

SPP for social media marketing agencies

You have accounts, invoices, projects, and processes scattered across different tools. Things get lost and the client experience suffers. Your new digital agency needs a proper system that can help you stay organized and scale.

That’s where SPP comes in. It’s one platform that keeps everything in sync and helps you grow your agency.

With SPP you can:

Hootsuite: social media publishing

Social Media Marketing Agency Tool Hootsuite

Hootsuite is a free social media calendar and scheduler. It has higher-priced plans for all different types of businesses and needs, but when you’re starting out building your agency, the free plan will be sufficient.

Using Hootsuite you can plan your post ahead of time, monitor results, and answer all your DMs in one place.

You can also create multiple boards which are helpful when you are working with multiple clients. Each board can be for a different account, allowing you to stay organized and keep an eye on all accounts at all times.

Tip: check out this Hootsuite alternative

Canva: content creation

Social Media Marketing Agency Tool Canva

Canva is a free graphic design tool that offers pre-made templates to help you create content for social media easily and quickly.

You don’t need any design experience to work with Canva. They make it super simple for anyone to create a high-quality piece of content through a drag-and-drop editor.

With Canva templates you can create:

  • all types of social media posts

  • videos

  • presentations

  • print designs

  • invoices

  • whiteboards

If you are more advanced in graphic design, you can easily import any of your own templates or even other high-quality presentation templates to have on file for all your teammates to use.

Automating & optimizing your agency processes

Once you’ve found success in generating leads and getting your first clients, it’s time to think about optimization. Investing in automation tools is one of the best ways to do this. You can use these tools to streamline communications, manage client information, track tasks and campaigns, generate reports quickly and efficiently, and so much more.

Victoria Lee
SPP has been key to scaling up my social media agency. Since joining SPP, our client base has grown by 215%. It allows us to easily sell services, manage client and team communications, organize payment subscriptions, and run our affiliate scheme.
Watch the case study →
Victoria Lee
Founder, 100 Pound Social
100 Pound Social

Some of the essential ingredients to add to your agency tool stack include:

Hire the right people

Now that you have your tools in order, the next critical component is building a talented team that shares your vision and expertise. Skilled staff can help drive success, while poor hiring decisions or inadequate support systems can hinder growth.

To build an effective team, it’s you need to develop a comprehensive recruitment strategy that utilizes multiple channels such as professional networks (i.e. LinkedIn) and targeted advertising to reach potential candidates with diverse skill sets and backgrounds. Clearly defined job descriptions are essential for specifying the skills, qualifications, and experience required for each role. Implement data-driven interview techniques to evaluate both technical and soft skills.

build successful SMMA team

To retain talent, offer competitive compensation packages that include fair salaries, benefits, and bonuses. Additionally, invest in ongoing training, workshops, or mentorship programs to help employees grow professionally and personally. Foster a positive company culture with open communication channels, team-building activities, and recognition of achievements.

By following these strategies, you’ll be well on your way to building a dedicated team that will help drive the success of your social media marketing agency.

Experiment with pricing strategies

You’re almost ready to launch your SMMA. The final step is to think about your agency pricing.

When it comes to pricing social media marketing services, consider factors such as your target audience, service complexity, and industry benchmarks.

Here are three pricing strategies I recommend for new agencies:

  1. Fixed pricing: A fixed rate per project or campaign can provide transparency and predictability, but may not account for variable costs.

  2. Hourly rate: Charging by the hour allows flexibility in response to changing client needs, while also reflecting your level of expertise.

  3. Retainer model: Offering a monthly retainer fee provides stability and consistency, incentivizing long-term engagement.

If you prefer to use competitive pricing strategies:

  • Research industry benchmarks: Analyze competitors’ pricing structures to identify gaps and opportunities for differentiation.

  • Focus on value-based pricing: Emphasize the unique benefits and outcomes of an agency’s services, rather than just their costs.

  • Consider tiered pricing: Offer different levels of service at varying price points, allowing clients to choose what suits them best.

By understanding these pricing strategies and considering the unique needs of your clients, you can develop effective pricing models that foster growth while maintaining a competitive edge.

Track and showcase your success

With your pricing set it stone, it’s time to set yourself up for success—literally. How will you know if your agency is successful? By tracking the right metrics, of course.

There are many agency KPIs you can track, but tracking isn’t the easiest, unless you have the right tools.

If you’re using Service Provider Pro, you can track most of them inside your client portal, from revenue to most popular services sold and ticket resposne times. Ideally, all of this should be real-time reporting.

The next step is to showcase your success with case studies. As Victoria Lee mentioned in our interview with her, her SMM agency is working hard on producing new case studies and gathering testimonials. You can gather testimonials right inside SPP with our feedback collection tool. Just ask your clients to rate orders and give you feedback.

Finally, ask for permission to upload them to your website, display everything in a wall of love page, re-use the assets on social media, emails, and other channels.

Building a portfolio that converts prospects into clients

If you’re on ground zero, building a relevant portfolio can feel like a daunting task. Here’s what you can do, however, to gather some social proof for your social media and digital marketing business.

100 Pound Social customer reviews
  • Offer your social media services for free, maybe even to an NGO you resonate with.

  • Collaborate with influencers or other social media professionals to create successful campaigns.

  • Keep track of the success stories you have, so you can showcase them in your portfolio.

  • Share case studies and other relevant data that prove your skills and services are effective.

  • Gather and display testimonials and reviews from clients, especially during checkout.

  • Create expert round-up content that’s helpful for your target audience.

  • Encourage previous clients to recommend you to their peers.

Prepare for your launch

And now for the grand finale—it’s time to prepare for your agency launch!

To get the word out about your social media services, you’ll want to list your agency everywhere possible.

Research top agency directories in your area and industry. Check out places like AdForum, Credo, and Agency Spotter.

Before you actually set a date for your digital marketing agency launch, here’s a list of things you’ll want to put on the to-do list:

  • set up a website and link up the pricing page with your SPP order forms

  • make sure all your social media accounts are updated with branding and contact info

  • create a Google Business Profile to get listed on Google

  • start a public relations strategy and build a social media campaign for the launch

  • decide whether you want to do paid advertising

  • update your LinkedIn profile with your new business details

And when you finally feel ready to push the launch button, consider a celebration. It’s taken a lot of hard work to get this agency started, and you deserve to celebrate that whether you’re a one-person operation or have a team.

Throw a launch party to get the word out about your services and invite potential clients and past clients to the event. You never know where your next project could come from.

Scaling Your Social Media Marketing Agency

After successfully launching your social media marketing agency and securing your first clients, you'll inevitably face the challenge of growth. For social media agencies specifically, scaling isn't just about getting more clients—it's about building specialized systems that can handle multiple platforms, diverse content needs, and platform-specific analytics while maintaining content quality and engagement.

Let me walk you through the key elements of successfully scaling your social media agency.

Introduction to scaling challenges and opportunities

Scaling a social media agency comes with unique challenges. You're not just managing more volume—you're dealing with platform-specific algorithm changes, varying content formats across channels, and the rapid evolution of social media trends.

Common challenges include:

  • Managing multiple client accounts across different platforms (Instagram, TikTok, LinkedIn, Facebook, Twitter, etc.)

  • Staying current with constant platform updates and algorithm changes

  • Scaling content creation without sacrificing quality or authenticity

  • Managing an increasing volume of community engagement and comments

  • Reporting on performance metrics across different platforms with varying KPIs

But with these challenges come exceptional opportunities:

  • Specializing in high-demand platforms (like TikTok or Instagram Reels) can command premium pricing

  • Building platform-specific content teams that excel in specialized formats (video editors, graphic designers, copywriters)

  • Creating proprietary reporting dashboards that provide unique insights across platforms

  • Developing cross-platform content strategies that repurpose assets efficiently

  • Establishing yourself as a thought leader in specific platform strategies

Key strategies for sustainable growth

Growing too fast can overwhelm your team and damage client relationships. Here are strategies specifically designed for scaling social media agencies.

1. Platform-specific service packages

Rather than generic social media management, create specialized packages based on platform expertise and content types:

  • Content Creation Package: Focusing on producing assets (caption writing, photography, videography, graphic design)

  • Community Management Package: Handling comments, DMs, and audience engagement

  • Strategy & Analytics Package: Focusing on growth tactics, content planning, and performance analysis

  • Platform-Specific Packages: TikTok Growth Accelerator or LinkedIn Thought Leadership Program

This specialization allows you to command higher rates and build teams around specific skill sets.

2. Build a content production system

The backbone of any social media agency is content production. Develop a scalable system that includes:

  • Content planning tools like Asana or Monday.com for managing production schedules

  • Content approval workflows with clear client touchpoints

  • Content batch production days where you create multiple assets at once

  • Asset management systems for organizing photos, videos, and graphics

  • Caption libraries and templates for faster content creation

For example, instead of creating content day-by-day, implement a monthly content production cycle where strategy, creation, approval, and scheduling all happen in designated blocks.

3. Develop your agency team structure

As you scale, you’ll need specialized roles rather than generalists:

  • Account Managers: Client relationship owners who understand strategy

  • Content Producers: Platform-specific creators (video specialists, photographers, graphic designers)

  • Community Managers: Engagement specialists who handle comments and messages

  • Strategists: Data-driven planners who develop platform-specific growth tactics

  • Paid Social Specialists: Experts in managing ad campaigns and budgets

Start by bringing on contractors for specialized production tasks (video editing, photography) before hiring full-time specialists.

4. Implement a uniform reporting framework

Create standardized reporting templates for each platform that cover:

  • Engagement metrics: Likes, comments, shares, saves

  • Growth metrics: Follower growth, reach expansion

  • Conversion metrics: Click-throughs, lead generation, sales

  • Competitive analysis: Benchmarking against industry standards

  • Content performance: Which content types and themes perform best

Use a reporting tool like Sprout Social, Hootsuite, or a custom dashboard that allows you to pull data from multiple platforms into a unified report.

Tips for maintaining quality while expanding

Quality is everything in social media—here’s how to maintain it while scaling.

Create platform-specific quality standards

Different platforms require different approaches. Develop quality checklists for each:

  • Instagram: Image quality standards, caption length, hashtag strategy

  • TikTok: Video pacing, trending audio usage, hook effectiveness

  • LinkedIn: Thought leadership tone, professional presentation, engagement tactics

  • Twitter: Response timing, thread structure, hashtag usage

Document these standards and use them to train new team members and evaluate content.

Develop content themes and pillars

Rather than reinventing the wheel for each piece of content, create content pillars for each client that define:

  • core themes and topics

  • brand voice and tone

  • approved visual styles

  • content ratios (educational, promotional, entertaining, etc.)

This creates a framework that allows your team to produce content efficiently while maintaining brand consistency.

Implement a robust QA process

Create a multi-stage quality assurance process:

  1. Platform specialist review: Technical check for platform optimization

  2. Content review: Quality check for copy, visuals, and links

  3. Strategy alignment: Ensuring content supports client goals

  4. Final approval: Last check before scheduling

Use a tool like Planable or ContentCal that facilitates visual feedback and approval processes.

Common pitfalls to avoid when scaling

Avoid these social media agency-specific scaling mistakes.

Promising unrealistic growth metrics

It’s tempting to promise dramatic follower growth or engagement rates to win new business. But platform algorithms are constantly changing, and guaranteeing specific results can damage your credibility.

Instead, focus on strategic process improvement and content quality metrics that you can directly control.

Underestimating community management time

As accounts grow, so does the volume of comments, DMs, and engagement. Many agencies price based on content creation but underestimate the expanding time requirement for community management.

Create separate line items for content creation and community management in your proposals, with clear boundaries around response times and volume.

Using the same strategy across all platforms

What works on Instagram won't necessarily work on LinkedIn or TikTok. A common mistake is applying a universal content approach across different platforms.

Develop platform-specific strategies that respect the unique culture and algorithmic preferences of each channel.

Failing to stay current with platform changes

Social platforms change rapidly—algorithms update, features launch, and best practices evolve. Agencies that don’t dedicate time to staying current quickly fall behind.

Allocate specific team hours for platform education and trend research. Consider having platform specialists who are responsible for tracking changes on specific channels.

Growing without the right tools

The right tools are essential for scaling efficiently:

  • Content scheduling tools like Later, Hootsuite, or Buffer

  • Analytics platforms like Sprout Social or Iconosquare

  • Design tools like Canva Pro or Adobe Creative Suite

  • Video editing software appropriate for each platform

  • Client management systems like SPP.co to handle onboarding and billing

Invest in these tools before you desperately need them.

By building platform-specific systems, developing specialized team roles, and implementing robust quality control processes, you can scale your social media agency without sacrificing the quality that won you clients in the first place.

Frequently asked questions

How do I promote my social media agency?

To promote a social media agency, you should look into lead generation techniques (either outbound, like cold emailing or inbound, like content marketing). PPC can also be a good option if you have the budget for it. Keep in mind that it’s a financial investment that you need to keep going; once you stop your campaigns, leads will no longer come in.

How do I get clients for my social media agency?

Getting clients for your social media agency starts with lead generation. This can be done through outbound tactics (like cold emailing) or inbound methodologies (like content marketing and SEO). Additionally, you can extend your personal social media network, build trust, and land leads that way.

Is a social media marketing agency profitable?

Yes, social media marketing agencies can be very profitable. You can start one with almost no money at all, run it from wherever in the world you want—and you’d still have a good chance of making a more than decent profit.

How do social media marketing agencies make money?

Social media marketing agencies can make money by charging their clients per hour or per project, social media management for one or more social media accounts, offering services on a subscription basis, creating downloadable, passive income assets, selling ads on their own websites, and general marketing services and consultancy.

Conclusion

Starting and growing a social media marketing agency takes dedication, strategy, and consistent effort. By following the steps in this comprehensive guide—from defining your value proposition and services to implementing growth strategies and automation—you’ll be well-positioned to build a successful agency that stands out in the competitive social media landscape.

Remember that growth doesn't happen overnight. Focus on delivering exceptional value to your clients, optimizing your processes, and continuously adapting to the ever-changing social media environment. With persistence and the right approach, your social media marketing agency can thrive for years to come.

With 4 years at SPP and 8+ years in content production, Deian combines practical agency expertise with content strategy leadership. He’s built essential agency tools, conducted dozens of case studies, and leads product demos for agency owners. As Content Lead, Deian transforms his firsthand knowledge of agency operations into actionable resources that help service businesses streamline and scale effectively.
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