Dunning
If your customer’s payment method fails when they have a recurring (subscription) service, SPP will automatically prompt them to update their payment method.
![SPP failed payment email notification](/img/containers/assets/content/service-provider-pro-failed-payment-email-notification.png/431ec28627f79d86a7525fdb2fb8aa8e.png)
The customer will receive an email notification letting them know their payment failed, and the reason why. They will be provided with a unique link to update their payment method – they will not be required to log in to do so.
![SPP failed payment method update](/img/containers/assets/content/service-provider-pro-failed-payment-method-update.png/c37568237265d3ee0afa0764c99fffb3.png)
Once the payment method has been updated, the failed payment will be retried. The retries are handled by Stripe, and SPP will send an email to the customer when a charge fails (or is retried and fails).