How Does SPP Handle Failed Payments (Dunning)?

If your customer’s payment method fails when they have a recurring (subscription) service, SPP will automatically prompt them to update their payment method.

The customer will receive an email notification letting them know their payment failed, and the reason why. They will be provided with a unique link to update their payment method – they will not be required to log in to do so.

Once the payment method has been updated, the failed payment will be retried. The retries are handled by Stripe, and SPP will send an email to the customer when a charge fails (or is retried and fails).

Updated over a month ago

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