Keyboard Shortcuts

To make your workflow easier SPP offers handy keyboard shortcuts for navigating and assigning orders or tickets, as well as for messaging and status changes.

  • j – previous order/ticket

  • k – next order/ticket

  • u – back to orders/tickets list

Actions In Orders & Tickets

  • r – Compose a reply

  • n – Compose a team message

  • Ctrl + Enter (or Cmd + Enter on Mac) – send the message you’re composing

  • a – Open the Assign menu, then press a number key to select an option

    • 0 – Remove any assigned team members

    • 1 – Assign to yourself

    • 2 through 9 – Assign to 2nd, 3rd, etc. team member from the list

  • s – Open the Status menu, then press a number key to select an option

    • 1 through 9 – Selects the corresponding status from the list

  • t – Tag order or ticket