Keyboard Shortcuts
To make your workflow easier SPP offers handy keyboard shortcuts for navigating and assigning orders or tickets, as well as for messaging and status changes.
Navigation
- j – previous order/ticket
- k – next order/ticket
- u – back to orders/tickets list
Actions
- r – Compose a reply
- n – Compose a team message
- Ctrl + Enter (or Cmd + Enter on Mac) – send the message you’re composing
- a – Open the Assign menu, then press a number key to select an option
- 0 – Remove any assigned team members
- 1 – Assign to yourself
- 2 through 9 – Assign to 2nd, 3rd, etc. team member from the list
- s – Open the Status menu, then press a number key to select an option
- 1 through 9 – Selects the corresponding status from the list
- t – Tag order or ticket