Keyboard Shortcuts
To make your workflow easier SPP offers handy keyboard shortcuts for navigating and assigning orders or tickets, as well as for messaging and status changes.
Navigation
j – previous order/ticket
k – next order/ticket
u – back to orders/tickets list
Actions In Orders & Tickets
r – Compose a reply
n – Compose a team message
Ctrl + Enter (or Cmd + Enter on Mac) – send the message you’re composing
a – Open the Assign menu, then press a number key to select an option
0 – Remove any assigned team members
1 – Assign to yourself
2 through 9 – Assign to 2nd, 3rd, etc. team member from the list
s – Open the Status menu, then press a number key to select an option
1 through 9 – Selects the corresponding status from the list
t – Tag order or ticket