Keyboard Shortcuts

To make your workflow easier SPP offers handy keyboard shortcuts. There are shortcuts for common actions like navigating and assigning orders or tickets, as well as for messaging and status changes.

  • j – previous order/ticket

  • k – next order/ticket

  • u – back to orders/tickets list

Actions In Orders & Tickets

  • r – Compose a reply

  • n – Compose a team message

  • Ctrl + Enter (or Cmd + Enter on Mac) – send the message you’re composing

  • a – Open the Assign menu, then press a number key to select an option

    • 0 – Remove any assigned team members

    • 1 – Assign to yourself

    • 2 through 9 – Assign to 2nd, 3rd, etc. team member from the list

  • s – Open the Status menu, then press a number key to select an option

    • 1 through 9 – Selects the corresponding status from the list

  • t – Tag order or ticket