Keyboard Shortcuts

To make your workflow easier SPP offers handy keyboard shortcuts for navigating and assigning orders or tickets, as well as for messaging and status changes.

Navigation

• j – previous order/ticket
• k – next order/ticket
• u – back to orders/tickets list

Actions

• r – Compose a reply
• n – Compose a team message
• Ctrl + Enter (or Cmd + Enter on Mac) – send the message you’re composing
• a – Open the Assign menu, then press a number key to select an option
  • 0 – Remove any assigned team members
  • 1 – Assign to yourself
  • 2 through 9 – Assign to 2nd, 3rd, etc. team member from the list
• s – Open the Status menu, then press a number key to select an option
  • 1 through 9 – Selects the corresponding status from the list
• t – Tag order or ticket