How to Use the Built-In Helpdesk
The helpdesk module is enabled by default, and allows logged in users to submit tickets and support requests from the help menu in your Client Portal’s top navigation bar (how-to edit this menu item).
This covers your existing users but you probably have requests from new customers as well. You can handle these by creating a contact form from the Helpdesk module.
The process is exactly the same as creating an order form, except without payment related fields. The minimum required fields are email and message, although you can add as many custom fields as needed.
Here’s an example form for a quote request.
You can link to the contact form or embed it on your website using the provided HTML embed code. This type of embed is super flexible because it allows you to apply your own styles to it and make the form match your existing website.
Here’s our contact form as an example.
Tickets from support email
As a Basic or Pro subscriber, you can forward support@[your company] email inbox to SPP and have tickets created from the incoming emails.
This is a way to provide scaleable support, which still feels like a personal 1-on-1 email conversation to your customers.