Handle general contact and support requests directly from your admin dashboard using the built-in helpdesk module.
Once activated, your public helpdesk is available at http://clients.yoursite.com/helpdesk (works for both guests and logged in users). Alternatively you can grab a pure HTML embed code and copy it into any page of your website. To get the embed code go to Modules, open Helpdesk module settings and click on the Embed Contact Form button.
Some of the things you can configure are:
- Permissions – who can answer helpdesk tickets
- Notifications – who gets notifications about tickets
- Create accounts – if you want SPP to automatically create an account for people who submit a ticket you can enable this option