Managing Client Teams

Clients have the ability to add members to their team who are automatically notified about orders. Client team members can be coworkers, the accounting department, or anyone else who needs to stay up to date with orders.

How to add client team members

To add members to a client team, click on your profile photo in the top right hand corner, and choose “Your team.”

Next, click on the “Add” button, add the first and last name, as well as the email address.

Once a client team member has been added, they’ll receive an account without a password. On login SPP will send them a one-time login link which they can click to sign in instantly.

After a successful login, they can set a password or keep signing in via email.

Client team member restrictions

A client can belong to multiple client teams, but once somebody has been added to a team, they cannot create a team of their own. However, they can still place orders through their own account without restrictions.

Anyone who belongs to a team is able to view orders they’re added to, and send messages in those orders as well. Team members can also submit intake forms, but they are not able to create requests or manage payment details at this time.

Manually adding other people to orders

A client team member doesn’t have to be added to a team unless they need to be CC’d on all orders. Otherwise, we recommend adding them to individual orders manually by opening the order, and clicking the “Add” button at the bottom of the page:

CC’d team members can also be removed at any time by clicking on their email address in an order, removing their email address, and saving the changes:

Updated over a month ago

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