Stripe Integration

SPP is powerful as a client portal but using it together with Stripe payments takes your client experience to the next level.

To connect Stripe go to Integrations → Stripe and click the Connect button. You’ll be taken to stripe.com where you can select your existing Stripe account or create a new one.

If Stripe doesn’t let you choose your existing account to connect, that means your Stripe account is currently managed by another platform. In that case use the API integration option from SPP – it works just as well.

Tip: We recommend disabling receipt emails in Stripe because those emails will also be sent from SPP.

Importing Stripe Data

You can import Stripe customers and subscriptions that have been set up outside of SPP. Once you’ve connected Stripe, you’ll see an “Import Data” button on the top right.

Import customers only

The benefit of importing your existing customers from Stripe is they will be able to use their saved payment methods in SPP.

We’ll scan your Stripe customers and let you choose which ones you’d like to import. Any customers already found in your workspace will be not be selectable:

Import subscriptions

Similar to customers, you’re able to select which subscriptions will be imported.

On the next page you’ll need to match the Stripe plans with their corresponding SPP services:

Click Import and you’re done. This will run the import from Stripe in the background and send you an email once the process is complete at which point all your selected subscriptions will be in SPP.

Client Side

Managing saved cards

Clients can manage their saved payment methods from the /stripe/manage page in your portal.

This link is automatically added to your Client Portal’s sidebar menu when you enable the Stripe module.

Managing subscriptions

Clients can manage their Stripe subscriptions at /pay/subscription/sub_xyz. We’ll automatically email this link to clients whose subscription payments have failed.

Unlike the payment method page in the portal, this page works even if a client is not logged. That makes it easier for clients to fix their billing.

Bank debits

Bank debits are natively available through Stripe, namely for ACH (U.S.), ACSS (Canada) and SEPA (Europe).

Please enable the payment methods you want to use in your Stripe dashboard first, then in your SPP client portal via Integrations → Stripe settings.

ACH

If you’re a U.S. based agency you can accept ACH payments via Stripe’s ACH integration. Your customers will be able to pay you directly via their U.S. bank account.

Once enabled, you can add ACH as a payment option in your order forms.

ACSS

If you’re a Canadian agency you’re able to accept pre-authorized direct debits (ACSS). This payment method is popular in Canada, and allows your customers to pay via their bank account.

Once enabled, you can add ACSS as a payment option in your order forms.

SEPA

If you’re an agency in Europe charging in Euros you can enable the SEPA payment method.

Once enabled, you can add SEPA as a payment option in your order forms.

Buy Now, Pay Later

This payment method family allows customers to buy now and pay later (in instalments or one payment).

Klarna

Depending on the location of your Stripe account, you can offer this payment method to clients in certain countries. Please check Stripe’s documentation for more information.

Once you enable Klarna in Stripe and SPP, you can add it to your order forms.

A Note About 3D Secure (3DS)

3D secure is a process where customers get redirected to their bank before confirming a card payment. It provides an additional layer of security to the customer, and helps protect you as the merchant from chargebacks.

Strong Customer Authentication is mandatory in Europe and India. We’ve updated our integration to support it via the updated 3D secure 2.0.