Messaging

SPP let's you send and receive messages from your clients and team both in orders and tickets. When a client receives a message it is also sent to their email, allowing them to reply without having to log in.

Out of Office Reply

Enable the auto-reply by setting your business hours. Messages sent to you outside of business hours will trigger the auto-reply.

For example, to enable the auto-reply for a 3-day weekend you can remove Friday, Saturday, and Sunday from your business hours.

Message Signature

Configure a signature that will be appended to all outgoing messages. This is useful if you want to link to your help center or social media channels.

Saved Replies

Set up saved replies to easily send canned responses to frequent messages.

Variables

The signature and saved replies support the following template variables:

Customer variables (will be replaced with your client's details)

{{ user.name_f }}
{{ user.name_l }}
{{ user.email }}
{{ user.company }}

Team member variables (will be replaced with sender's details)

{{ sender.name_f }}
{{ sender.name_l }}