Messaging
SPP let's you send and receive messages from your clients and team both in orders and tickets. When a client receives a message it is also sent to their email, allowing them to reply without having to log in.
Out of Office Reply
![SPP out of office auto-reply](/img/containers/assets/content/service-provider-pro-auto-reply.png/442749837cd50f89dc0d575fca3d9e10.png)
Enable the auto-reply by setting your business hours. Messages sent to you outside of business hours will trigger the auto-reply.
For example, to enable the auto-reply for a 3-day weekend you can remove Friday, Saturday, and Sunday from your business hours.
Message Signature
![SPP signature settings](/img/containers/assets/content/message-signature.png/36df86f0147c76dd3a3f9c2548dc380b.png)
Configure a signature that will be appended to all outgoing messages. This is useful if you want to link to your help center or social media channels.
Saved Replies
![SPP saved message editor](/img/containers/assets/content/service-provider-pro-saved-reply-template.png/cd8c020ce04f6e2e0d3f7dfc20e5ff96.png)
Set up saved replies to easily send canned responses to frequent messages.
Variables
The signature and saved replies support the following template variables:
Customer variables (will be replaced with your client's details)
{{ user.name_f }}
{{ user.name_l }}
{{ user.email }}
{{ user.company }}
Team member variables (will be replaced with sender's details)
{{ sender.name_f }}
{{ sender.name_l }}