Connecting Your Domain
By default, you and your clients can access your account from
https://username.spp.io. To use your own domain name you’ll need to configure any subdomain (typically
clients.example.com) to show pages from our server.
Having SPP under a custom subdomain like “clients” will not affect anything on your main domain
Option 1: If your hosting has cPanel:
- Sign in to your hosting account’s control panel
- Make sure the subdomain
clients.example.comdoes not exist yet, otherwise delete it or choose a different subdomain
- Open the DNS zone editor
- Add a new CNAME record with these settings:
- Save your changes
Option 2: If you’re using Cloudflare:
- Sign in to your Cloudflare account
- From the dropdown menu on the top left, select your domain
- Select the DNS settings tab
- Add a new DNS record with these settings:
- Record type:
- Record type:
5. Next, set up a page rule for using full SSL for the subdomain you pointed to SPP (unless you’re already using Full/Strict SSL site-wide).
6. Toggle the orange cloud icon to change the Proxy status to DNS only.
Option 3: Another service
Open the DNS settings for your domain and add a new record with the following details…
clients (this is the subdomain you wish to redirect to SPP. It could be something else like “customers”)
TTL: Automatic (or 3600)
Here are instructions for some of the more popular providers.
Not sure where to make these changes? Find out where your DNS is managed by entering your domain name here.
Option 4: Leave it to us
Create a vault with your login details and email it to us along with the domain you wish to set up. We’ll add the necessary DNS records for you free of charge. This service is included in your subscription fee.
Final step: Activate your custom domain
You’ve pointed a subdomain such as “clients” to SPP. There’s one more step left.
Go to SPP Settings > Company and update the Custom domain setting with the domain name you just set up.
The system will check if your DNS records are correct before letting you save the domain. If something is wrong it will show you an error.
Note that it may take a while (sometimes even 24 hours) for your changes to fully propagate. Here’s a handy tool for checking your DNS settings.
As soon as your domain is confirmed we’ll issue an SSL certificate for it, which will give you secure https:// access to your custom domain. Check back in a few minutes if you don’t see it immediately.
After activating the domain you and your clients can access SPP from
Custom email sending domain
By default email notifications come from
email@example.com. This is because SPP needs to be able to capture client replies and post them as project messages in your dashboard.
To use your own sending address such as firstname.lastname@example.org go to Settings > Emails. We’ll generate three more DNS records you’ll need to add. These SPF and DKIM records ensure emails don’t go to spam and are delivered correctly.
Custom email receiving domain
SPP has the ability to post incoming emails as order messages or support tickets, as long as they’re forwarded to SPP.
To use a custom reply address such as email@example.com you’ll need to forward a copy of all messages from this address to the unique forwarding address provided in your SPP settings. Here’s how to do that in some of the more popular providers:
A note on incoming email
The notifications we send always include a hidden reply tag. When you or a customer replies to a notification, the original email with the reply tag is included as a quote. We check that message for the reply tag to determine in which order/ticket to post the reply.
Any emails that aren’t related to orders will be automatically posted as support tickets.
Changing your username
Your username is chosen on signup (e.g. https://username.spp.io) and it’s the login URL for your account if you haven’t added a custom domain. To change your username please email support and we’ll do that for you.
If your DNS isn’t working
Have you followed the above steps, but your DNS is still not working? If so, please check the following:
- Are you making the changes in the right place? For example, if your hosting provider is DigitalOcean, your DNS might be managed by Cloudflare. In that case, you need to make the changes in your Cloudflare account.
- Have you used the proper name of the record? Some DNS providers ask you to enter the full name (clients.example.com), other ask you to type in the subdomain only (clients).